Over the years our lovely guests have consistently complimented us on our hygiene and cleanliness, so now as standards have never been more important, we’ve introduced a number of additional procedures to ensure your stay with us is as relaxed and concern free as possible, with your only worries being what to choose for dinner or whether to order that extra dram!
- Easy Does It
- To keep you safe we accept contactless payments at all our hotels. On confirmation of your reservation we’ll also email you with a link to our Sonas Collection APP which provides a wealth of useful information about your chosen hotel and surrounding area.
- A Warm Welcome
- Sited outside the main entrance of each hotel is a sanitising station with an automatic hand sanitiser and member of staff (appropriately PPE’d and social distanced), who will explain our hygiene procedures and give you your hygienic room key, and helpful information for your stay. Face masks are available if required. If assistance with luggage is required, simply remove the bags from your car and we will take them safely to your room.
- Cleaning
- Additional to our normal high standards of cleaning, our housekeeping staff are implementing a unique anti-bacterial ‘TOUCH-POINT’ surface disinfectant regime using industry leading cleaning products and procedures according to Government guidelines.
- If that wasn’t enough on request we can “fog’ your room and bathroom, this sanitising process, employed in hospitals around the world, eradicates 99.99%of viruses, bacteria and fungi.
- The Lightest of Touches
- We offer a full housekeeping service but can also offer a ‘LIGHT TOUCH’ service, which means our house keeping staff will only service your room if specifically requested. Please let us know when you arrive.
- Keeping your Distance
- Whether in the bar, restaurant, our outdoor eating areas or public spaces, we’ve made social distancing really simple! Just arrive with a healthy appetite or raging thirst and we’ll do the rest. Alternatively if your idea of being sociable only involves yourselves, our extensive room menu service is just a click away, check out our APP for details.
- Our New Normal
- All our team members will wear face masks and / or visors in accordance with government guidelines. They will also wear gloves where appropriate. When not wearing gloves, they will be employing high frequency hand washing.
- Staff will be temperature checked each day prior to starting their shift.
- Staff will be tested regularly as tests become available.
- Just in Case
- If in the unlikely event of you experiencing any COVID symptoms during your stay including high temperature and a new continuous cough, we kindly ask you to stay in your room. You will find doctor and other medical services information as well details on our hotel app. Contactless temperature checks and oximeter checks are available, simply call the front desk to organise a check.
- That’s it, we hope the measures above measure up to your expectations and allay any concerns. Our aim is to ensure that your stay will be nothing but a time of enjoyment and relaxation amidst the wonderful timeless grandeur of our beautiful island.
